Support
Help & Support
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Contact Support
Our support team is ready to assist you with any questions or issues. For direct assistance, please reach out via email:
Our Products
FactCheck
AI-powered fact verification for combating misinformation. Available as a Chrome extension and mobile app.
WhereTo
Location intelligence with AI chat, weather, schools, crime data, property insights, and more.
Getting Started
Browser Extension
Install the FactCheck extension from your browser’s web store to fact-check content as you browseMobile Apps
Download FactCheck or WhereTo from the App Store or Google PlayAccount Setup
Create an account to save your history and manage your subscriptionSubscription Plans
Explore our pricing tiers to find the plan that best fits your needsFrequently Asked Questions
How does FactCheck work?
FactCheck uses advanced AI technology to analyze content and verify claims against reliable sources. Our system cross-references information across multiple databases and provides you with an accuracy assessment.
How does WhereTo work?
WhereTo combines multiple data sources including weather, schools, crime statistics, property values, and environmental data. Our AI assistant lets you ask natural language questions about any location.
What platforms are supported?
FactCheck is available as a browser extension for Chrome, Firefox, and Safari, plus mobile apps for iOS and Android. WhereTo is available on iOS and Android.
How do I manage my subscription?
You can manage your subscription from your account dashboard. Log in, navigate to Account, and select “Manage Subscription” to view your plan, update payment methods, or modify your subscription.
What is your refund policy?
We offer a 30-day money-back guarantee for new subscriptions. If you’re not satisfied, contact us at support@ideasquantified.com within 30 days of your purchase for a full refund.
Can I use my own API keys?
Yes! FactCheck supports Bring Your Own Key (BYOK) for advanced users. You can configure your own API keys for OpenAI, Anthropic, and Brave Search in Settings.
Is my data private?
Yes, we take your privacy seriously. Your data is encrypted and never shared with third parties. Read our Privacy Policy for more details.
Account & Billing Support
Need help with your account or billing? We can assist with:
Account Recovery
Password resets and account access issuesSubscription Changes
Plan upgrades, downgrades, and cancellationsPayment Methods
Update credit cards and billing informationInvoices & History
Invoice requests and billing recordsFor account and billing inquiries, please contact support@ideasquantified.com
Technical Support
Experiencing technical issues? When contacting support, please include:
- A description of the issue you’re experiencing
- Which product you’re using (FactCheck or WhereTo)
- The platform (browser extension, iOS app, Android app)
- Your device and operating system version
- Any error messages you’ve received
- Steps to reproduce the issue, if applicable
This information helps us resolve your issue more quickly.
Additional Resources
About Us
Learn about IdeasQuantifiedTerms of Service
Read our termsPrivacy Policy
View privacy detailsStill Need Help?
Can’t find what you’re looking for? Our support team is here to help.